of retailers manually manage inventory across channels, with no real-time sync between platforms and channels
Retail & E-commerce
Connect Inventory To Invoices. Sell Faster.
Your systems aren't connected—stock is out of sync, orders fall behind, and data sits scattered. We connect your tech so you can focus on selling — and scale without adding headcount.
Trusted by leading Australian brands
Retail & E-commerce
The Industry Landscape
The operating reality on the ground: repeated admin, disconnected platforms, and avoidable delay across critical workflows.
is lost each year globally due to poor inventory visibility and fulfilment errors across retail and e-commerce channels
of retail businesses report losing sales due to stockouts while simultaneously holding excess inventory in other locations
The average retail manager spends 15 hours each week manually updating pricing and promotions across multiple platforms
Common Challenges
Where Retail & E-commerce Feels the Friction
Inventory Silos
Inventory Silos
Inventory and sales systems operating independently, creating stock discrepancies and overselling across channels.
Order Processing Drag
Order Processing Drag
Manual order handling eating margins and slowing fulfillment, affecting customer satisfaction and repeat business.
Fragmented Customer Data
Fragmented Customer Data
Customer information spread across POS, e-commerce, and CRM with no unified view for personalisation.
Supplier Integration Gaps
Supplier Integration Gaps
Supplier data arriving in incompatible formats requiring constant manual intervention and reconciliation.
Omnichannel Friction
Omnichannel Friction
Physical and digital channels not syncing in real-time, creating customer experience gaps and operational inefficiencies.
Pricing Update Overhead
Pricing Update Overhead
Manual pricing and promotion updates across multiple platforms consuming staff time and creating errors.
Our Solutions
Our Retail & E-commerce Capabilities
Built to remove friction where it actually lives: across systems, approvals, reporting, and the handoffs your team currently carries manually.
E-commerce & POS Integration
Connect online and in-store sales channels for unified inventory visibility and customer experience across all touchpoints.
POS + StorefrontCustomer Data Unification
Consolidate customer data from POS, e-commerce, and loyalty platforms into one source of truth for personalisation.
Customer ProfilesInventory Management Automation
Sync stock levels in real-time across every sales channel — eliminating overselling, optimising replenishment, and freeing the working capital tied up in misplaced stock.
Live InventoryOrder Management Systems
Automate order processing from capture through fulfilment — faster delivery, fewer manual errors, and margin protected on every order.
Order FlowSupplier & Vendor Integration
Connect with suppliers for automated ordering, invoice matching, and real-time inventory data exchange.
Vendor SyncReal-time Analytics & Reporting
Pull sales, inventory, and customer data into unified dashboards for faster decision-making.
Trading DashboardsNot sure where to start? Tell us what’s slowing your store down — we’ll map the fastest fix, as we have for retailers Australia-wide.
Discuss your projectProof From the Shop Floor
Not projections — delivered results for Australia’s leading flooring retailer: a new revenue channel built from website chat, selling 24/7 without added headcount.
$1M
revenue
New revenue channel
Retail & E-commerce
From Website Chat to Nearly $1M in Revenue
We built an AI consultant for a major Australian flooring retailer that turns visitors into booked quotes — a lead channel that didn’t exist before.
Explore Related Capabilities
Retail AI Consulting
AI and automation for retail operations — running 24/7, without adding headcount.
Customer Service Automation Consulting
AI chatbots and helpdesk automation that resolve enquiries and turn visitors into booked leads.
Process Automation Consulting
We automate the manual work inside your business — running 24/7, without adding headcount.
Digital Transformation Consulting
From strategy through execution — systems modernised, data connected, work automated.
The leadership behind the work
Fabrice Jiew
Founder & CEOWho your leadership team deals with — accountable from first conversation to go-live.
Bac Dam
Co-founder & CTOOwns the build decisions — systems that hold up in production and run 24/7.
Michael Zajer
Delivery ManagerYour single point of contact while we build — owns scope, timelines, and comms.
Hebe Nguyen
Automation Strategy ConsultantMaps your processes and finds the automations worth building — before anything gets built.
How can we help
Tell us what’s slowing you down
Fill out the form and we’ll be in touch. In that first chat, we’ll:
- Map your pain points
- Pinpoint the fastest-payback quick wins
- Agree a clear next step
Trusted by Australian leaders
What clients say
Don’t take our word for it…
Don’t take our word for it…
Hear it straight from the leaders we work with
100%
Satisfaction rate
Since going live we’ve cut admin time by over 60%, reduced stock issues, sped up reporting, and improved guest response times. It paid for itself quicker than expected.
Their ability to translate complex AI concepts into clear, actionable strategies tailored to each client’s needs is exceptional. Their consulting approach is both strategic and hands-on.
They took the time to understand how we operate, pinpointed areas that needed tightening up, and implemented practical solutions that have genuinely improved our turnaround times and overall clarity.
Automation Consulting has been excellent to work with. Their team demonstrates strong expertise, clear communication, and a commitment to delivering value. Highly recommended!
Quick Q&A
Common Questions
We map where stock, orders and customer data currently move between systems by hand — POS, e-commerce platform, inventory, accounting — then connect and automate those handoffs so everything stays in sync without manual re-entry. Every engagement starts with a free diagnostic Sit-Down before we recommend anything.
Yes — that’s most of what we do for retailers. We’re platform-agnostic: Shopify, WooCommerce, Magento, marketplace channels, warehouse and ERP systems, and accounting platforms like Xero or MYOB. The goal is one source of truth for stock and orders, syncing in real time across every channel you sell on.
Usually not. Most retail stacks don’t need replacing — they need connecting. We integrate what’s already working and only recommend replacing a system when it’s a genuine bottleneck. Either way, you own everything we build and we’ll tell you honestly which is which.
It depends on scope, which is why we scope first. Quick wins — a single integration, an order-processing automation — typically land within a few weeks. Larger builds are staged so your trading is never interrupted: each stage goes live and starts paying for itself before the next one begins.
Every engagement starts with the free Sit-Down. From there, most work runs either as a fixed-scope build — priced and timelined before we start — or as an ongoing arrangement with our team embedded alongside yours. You own everything we build, and there are no lock-in contracts: if we’re not delivering, you walk.
Security is designed in from the start, not patched on later. Least-privilege system access, secure credential handling, Australian data residency where required, and clear data-handling agreements are standard practice — we work with clients in banking and government, so retail data sits comfortably inside the same discipline. See our security page for the full picture.
Still have questions?
Reach out