Retail AI Consulting

Stock that reconciles itself, reporting that lands before the meeting, customer records that finally agree — we bring AI and automation to your retail operations and keep them running 24/7, without adding headcount.

Every manual workaround is quietly capping your growth

Every stockout, manual reconciliation, and disconnected system is a quiet tax on growth — and it compounds while your competitors automate. Retail AI consulting removes that friction, so your operations scale faster than your headcount.

Retail AI consulting — store operations running on connected systems instead of spreadsheets
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Cash trapped in the wrong stock
Staff counting by hand and firefighting stockouts — while cash sits in dead SKUs and your best-sellers run dry.
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No single source of truth
POS, e-commerce, ERP, and supplier portals in separate silos — so every decision runs on stale, manually-synced data.
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Reactive operations
You find out about fulfilment delays, stockouts, and complaints after the customer does — when they’re already costing you sales and reviews.
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Invisible margin leakage
Manual processes breed errors. Those errors quietly cost you — in write-offs, refunds, duplicated effort, and staff time.

We’ve already built this

Success stories like this are why retailers across Australia talk to us — a retail AI consulting partner that unifies your systems, eliminates the manual work, and keeps operations running 24/7.

From Website Chat to Nearly $1M in Revenue project
$1M revenue
New revenue channel Retail & E-commerce

From Website Chat to Nearly $1M in Revenue

1,448 leads generated 10.86% conversion to quote

We built an AI consultant for a major Australian flooring retailer that answers product questions and turns visitors into booked quotes — customer service that sells, 24/7.

What we deliver

End-to-end retail AI consulting and ecommerce automation for Australian operators — from strategy through to live, running systems, delivered by one accountable team.

01

Retail AI Strategy

Current-state operational audit, AI and automation opportunity mapping, and technology selection with vendor-agnostic recommendations.

02

Retail Process Automation

Inventory sync, reorder triggers, and stock alerts. Order processing and fulfilment automation. Supplier management and invoice matching workflows.

03

System Integration

Shopify, Magento, and WooCommerce integrations. Odoo, NetSuite, MYOB, and Xero connections. Custom API and middleware development — the connective work an experienced ecommerce automation consultant does to make your platforms finally share one source of truth.

04

AI Customer Experience

Conversational AI for retail customer service, post-purchase automation and returns handling, and AI-powered product recommendations.

05

Retail Digital Transformation

Legacy system migration and modernisation, retail operations consulting and change management, and team training and documentation.

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Don’t see your retail problem here?

These are examples, not limits. If your team is doing it by hand every week, chances are we can automate it.

Tell us what’s eating your team’s week

How we transform

From current-state audit to running retail automation — in four stages.

01

Assess

We map your current systems, workflows, and pain points. No assumptions, no pre-packaged solutions.

02

Design

We build the automation and AI architecture that fits your actual operations — integrated with the stack you already use.

03

Build

We implement, integrate, and test everything in your environment. We don’t hand off a spec sheet — we build it.

04

Optimise

We monitor, tune, and iterate as your operations scale. The system improves as you grow.

Who needs this

Retailers and e-commerce operators across Australia at an operational crossroads — where manual workarounds have quietly started to cap growth.

01

Omnichannel Retailers

Managing inventory and fulfilment across online and physical channels — manually.

02

High-SKU Operators

Drowning in inventory complexity, supplier management, and catalogue maintenance.

03

Growing E-commerce Brands

Outgrowing spreadsheets and manual processes as order volume scales — and ready for an ecommerce automation consultant to make the stack run itself.

04

Franchise & Multi-Site Networks

Needing consistent, connected systems across multiple locations without a centralised ops team.

05

Legacy Retailers Modernising

Replacing outdated infrastructure before it becomes a competitive liability.

06

Digital-First Pivots

Retailers moving online who need backend systems to match their front-end ambition.

What clients say

Don’t take our word for it...
Hear it straight from the leaders we work with

100%
Satisfaction rate

Their ability to translate complex AI concepts into clear, actionable strategies tailored to each client’s needs is exceptional. Their consulting approach is both strategic and hands-on.

Tram Bui
Tram Bui
Senior Product Designer

They took the time to understand how we operate, pinpointed areas that needed tightening up, and implemented practical solutions that have genuinely improved our turnaround times and overall clarity.

Terry Wong
Terry Wong
CEO, Fundex Capital

Automation Consulting has been excellent to work with. Their team demonstrates strong expertise, clear communication, and a commitment to delivering value. Highly recommended!

John
John
Senior Developer

The leadership behind the work

Fabrice Jiew

Fabrice Jiew

Founder & CEO

Who your leadership team deals with — accountable from first conversation to go-live.

Bac Dam

Bac Dam

Co-founder & CTO

Owns the build decisions — systems that hold up across every store, every trading day.

Michael Zajer

Michael Zajer

Delivery Manager

Your single point of contact while we build — owns scope, timelines, and comms.

Hebe Nguyen

Hebe Nguyen

Automation Strategy Consultant

Maps how your stores actually run and finds the automations worth building — before anything gets built.

How can we help

Tell us what’s slowing you down

Fill out the form and we’ll be in touch. In that first chat, we’ll:

  • Map your pain points
  • Pinpoint the fastest-payback quick wins
  • Agree a clear next step
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Common questions

Still have questions? Reach out