of government agencies still rely on paper-based processes for citizen service delivery and internal approvals
Government & Utilities
Serve Citizens Better. Deliver Services Faster.
Systems are decades old. Workflows still paper-based. Modernisation feels impossible. We help you digitise securely while meeting strict compliance requirements.
Trusted by leading Australian brands
Government & Utilities
The Industry Landscape
The operating reality on the ground: repeated admin, disconnected platforms, and avoidable delay across critical workflows.
is the average age of core IT systems in government, creating barriers to digital service delivery
Citizens must provide the same information this many times on average due to disconnected agency systems
of government IT budgets go to maintaining legacy systems rather than modernisation and citizen service improvement
Common Challenges
Where Government & Utilities Feel the Friction
Decades-Old Core Systems
Decades-Old Core Systems
Critical systems running for 20+ years with limited ability to integrate with modern digital service delivery.
Manual Case Management
Manual Case Management
Citizen requests and internal workflows still paper-based, slowing response times and reducing transparency.
Inter-Agency Data Silos
Inter-Agency Data Silos
Departments unable to share data effectively, forcing citizens to provide the same information multiple times.
Strict Security Requirements
Strict Security Requirements
Government-grade security and compliance making modernisation complex with lengthy procurement cycles.
Paper-Based Workflows
Paper-Based Workflows
Physical documents and manual approvals dominating processes that citizens expect to complete online.
Budget & Procurement Complexity
Budget & Procurement Complexity
Limited modernisation budgets and complex procurement processes slowing adoption of modern technology.
Our Solutions
Our Government & Utilities Capabilities
Built to remove friction where it actually lives: across systems, approvals, reporting, and the handoffs your team currently carries manually.
Digital Case Management
Transform paper-based citizen requests into digital workflows with automated routing and status tracking.
Case RoutingLegacy System Integration
Connect decades-old core systems with modern digital service delivery platforms without replacement.
Legacy ConnectorsInter-Agency Data Sharing
Enable secure data exchange between departments to eliminate duplicate data entry for citizens.
Secure ExchangeSecure Citizen Portals
Government-grade security for digital service delivery that meets strict compliance requirements.
Citizen PortalDocument Digitisation & OCR
Convert paper workflows to digital processes with automated document capture and data extraction.
Digital IntakeWorkflow Automation & Approvals
Automate approval chains and status updates across departments for faster service delivery.
Approval ChainsNot sure where to start? Tell us what’s slowing your business down — we’ll map the fastest fix.
Discuss your projectExplore Related Capabilities
Process Automation Consulting
We automate the manual work inside your business — running 24/7, without adding headcount.
Customer Service Automation Consulting
AI chatbots and helpdesk automation that resolve enquiries and turn visitors into booked leads.
Digital Transformation Consulting
From strategy through execution — systems modernised, data connected, work automated.
Fractional CTO Services
Senior technology leadership embedded in your business, without the full-time executive cost.
The leadership behind the work
Fabrice Jiew
Founder & CEOWho your leadership team deals with — accountable from first conversation to go-live.
Bac Dam
Co-founder & CTOOwns the build decisions — systems that hold up in production and run 24/7.
Michael Zajer
Delivery ManagerYour single point of contact while we build — owns scope, timelines, and comms.
Hebe Nguyen
Automation Strategy ConsultantMaps your processes and finds the automations worth building — before anything gets built.
How can we help
Tell us what’s slowing you down
Fill out the form and we’ll be in touch. In that first chat, we’ll:
- Map your pain points
- Pinpoint the fastest-payback quick wins
- Agree a clear next step
Trusted by Australian leaders
What clients say
Don’t take our word for it…
Don’t take our word for it…
Hear it straight from the leaders we work with
100%
Satisfaction rate
Since going live we’ve cut admin time by over 60%, reduced stock issues, sped up reporting, and improved guest response times. It paid for itself quicker than expected.
Their ability to translate complex AI concepts into clear, actionable strategies tailored to each client’s needs is exceptional. Their consulting approach is both strategic and hands-on.
They took the time to understand how we operate, pinpointed areas that needed tightening up, and implemented practical solutions that have genuinely improved our turnaround times and overall clarity.
Automation Consulting has been excellent to work with. Their team demonstrates strong expertise, clear communication, and a commitment to delivering value. Highly recommended!
Quick Q&A
Common Questions
We map where case, citizen and service data currently move between systems by hand — case management queues, legacy records, inter-department handoffs, reporting — then connect and automate those flows so work moves accurately, with a full audit trail. Every engagement starts with a free diagnostic Sit-Down before we recommend anything.
Yes — legacy integration is most of what we do in this sector. We’re platform-agnostic: case management platforms, legacy databases, citizen portals, document management and finance systems. The goal is one source of truth across departments, with every automated step logged and auditable.
Usually not. Most agency stacks don’t need replacing — they need connecting. We integrate what’s already working and only recommend replacing a system when it’s a genuine bottleneck. Either way, you own everything we build and we’ll tell you honestly which is which.
It depends on scope, which is why we scope first. Quick wins — a single integration, a case-routing automation — typically land within a few weeks. Larger builds are staged so service delivery is never interrupted: each stage goes live and starts paying for itself before the next one begins.
Every engagement starts with the free Sit-Down. From there, most work runs either as a fixed-scope build — priced and timelined before we start — or as an ongoing arrangement with our team embedded alongside yours. You own everything we build, and there are no lock-in contracts: if we’re not delivering, you walk.
Security is designed in from the start, not patched on later. Least-privilege system access, secure credential handling, Australian data residency, full audit trails and clear data-handling agreements are standard practice — we already work with government and other regulated-sector clients under exactly these constraints. See our security page for the full picture.
Still have questions?
Reach out